At KAI APPARELS, we want you to be completely satisfied with your purchase. If you are not, we are here to support you.
30-Day Satisfaction Guarantee
You may return any unused item in its original condition, with all tags and original packaging intact, within 30 days of the delivery date for a full refund.
Return Process
- Request Authorization: Contact us at kaiapparels@mycorpdesk.com with your order number and reason for return.
- Shipping: We will provide return instructions. Please note that return shipping costs are the customer’s responsibility unless the item is verified as defective or incorrect.
- Inspection: Once received, all items undergo a quality inspection. Items that show signs of wear, use, or damage will not be eligible for a refund.
Refund Processing
Once your return is inspected and approved, your refund will be processed to your original payment method within 7 business days. Please note: Depending on your financial institution, it may take additional time for the credit to appear on your statement.
Exchanges & Defective Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will facilitate a replacement or exchange at no additional cost to you.